Return & Refund Policy

Contact us within 10 days of delivery to start a return. The item does not have to reach us inside those 10 days — the contact does.

What we can accept back

• Unused items in the original packing, unwashed and never offered to an animal.
• Multi-piece packs complete — a 5-pack returns as five pieces.
• No chew marks, hair or food residue, which is what makes a pet item unsellable.

What we cannot accept

Anything an animal has already eaten or drunk from, and any opened consumable, for hygiene reasons.

Who pays return shipping

• Change of mind — return shipping is paid by the customer.
• Damaged, wrong or incomplete order confirmed as our error — we arrange the return or reimburse the postage against a receipt.

Damaged, wrong or incomplete order

Contact us within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended and makes a courier claim much faster. We review what you send and arrange a replacement or refund where applicable.

Refunds

• Approved returns are refunded 5 business days after we receive the returned item.
• UPI orders — to the same UPI ID or bank account.
• Cash on Delivery orders — by UPI or bank transfer to an account in the buyer’s own name. We never ask for a card number, CVV or OTP.

Warranty

We provide no additional warranty through our store. Where a product page states a manufacturer warranty, it applies on its own terms.

Start a return

[email protected] · Returns are received at our business & order fulfilment address: Poddar Plaza, 213, Ghod Dod Rd, beside Income Tax Colony, Athwa, Surat, Gujarat 395001, India.

Exchanges

We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.