Terms of Service

These terms apply to bestowpet.shop and to every order placed with Bestow Pet.

1. Who we are

Bestow Pet is an online retailer selling pet feeding and storage. We are an online-only retailer and do not operate a customer-facing showroom. Business & order fulfilment address: Poddar Plaza, 213, Ghod Dod Rd, beside Income Tax Colony, Athwa, Surat, Gujarat 395001, India.

2. Product information

Product pages describe the material, the capacity and the size from the information available to us. Bowl capacity is the filled volume rather than the useful volume, and colour on a screen is never exact.

3. Orders

Placing an order is an offer to buy. We may decline an order that is out of stock, obviously mispriced, or bound for a PIN code our couriers do not serve, and we refund it in full.

4. Prices, payment and tax

Prices are in Indian Rupees and may change without affecting orders already confirmed. Payment is by UPI or Cash on Delivery. Applicable delivery charges are shown before checkout is completed. We are a small online retailer currently below the applicable GST registration threshold, so the business is not registered for GST, GST is not charged separately, no tax is added at checkout, and we cannot issue a GST tax invoice bearing a GSTIN.

5. Delivery, returns and cancellation

Governed by the Shipping, Return & Refund and Cancellation policies, which form part of these terms. Delivery windows are estimates.

6. Safe use

Wash a new bowl before first use, keep packaging and small parts away from puppies and kittens, and check that a raised stand cannot be tipped by a determined dog.

7. Using this site

Please do not copy our photographs or page text for another store, interfere with the site, or place fraudulent orders.

8. Liability

Nothing in these terms limits any consumer rights that cannot lawfully be excluded under applicable Indian law. Where permitted by law, our liability for a product-related claim is limited to the amount paid for the affected product. We provide no additional warranty through our store.

9. Governing law

These terms are governed by the laws of India. Subject to mandatory consumer rights and applicable jurisdiction rules, courts in Surat, Gujarat will have jurisdiction.

10. Contact

[email protected] · +91 72093 00399 · Customer service: 10:00 AM – 8:30 PM IST, daily